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Frequently Asked Questions
- What if I forgot my FSA ID username and password?
- FAFSA - Applying for Aid - Next Steps - Correcting or Updating Your FAFSA
- How to Repay Your Loans - Understanding Repayment - Loan Servicers
- How do I check the status of my FAFSA?
- What if my FSA ID is locked or disabled?
- How do I sign my FAFSA?
- How to Repay Your Loans » Understanding Delinquency and Default » Collections
- How do I correct my FAFSA?
- How can I get my latest loan balance information?
- How do I know if my FAFSA has been processed?
E-mail Us
You can email us anytime.
Call Us
1-800-4FED-AID
(1-800-433-3243)
International Caller? Can’t make a toll-free call?
1-334-523-2691
(1-800-433-3243)
International Caller? Can’t make a toll-free call?
1-334-523-2691
Hours of Operation
Monday–Friday
8 a.m.–11 p.m. Eastern time (ET)
Saturday–Sunday
11 a.m.–5 p.m. Eastern time (ET)
We are closed on federal holidays, the day after Thanksgiving and on December 24th.
We are open on New Year’s Day, Martin Luther King Jr.'s Birthday, and Washington's Birthday from 11 a.m.–5 p.m. ET.
Hearing Impaired?
TTY calls only.
1-800-730-8913